Malmaison London

Fantastic location, just a 10 min walk from the Barbican Centre. 20 min walk to st pauls cathedral. High end finishes, Luxiourious feel, Modern and clean. Gorgeous reception which is a great first impression, decor, everywhere felt newly refurbished. Staff pleasant, breakfast of good quality. Stunning building in charterhouse square which is steeped in history. The room included everything you need. Biscuits and a good selection of teas and coffe provided, even 2 small bottles of water. Fridge, hairdryer, iron and safe. We were in room 412 a standard double room. Possibly positioned to the side or the back of the hotel. A bit of a view from the window. Crisp linen and super white fluffy towels, the hot water is very hot so be careful. Heated mirror in the bathroom which was a bonus.

Victor (didn't catch his surname is absolutely amazing. Very knowledgeable, made us feel welcomed and at ease. He explained the no-housekeeping scheme currently in place; bar vouchers/donate to charity in place of not having housekeeping. Such a joy to be checked in by him on first day. The front desk staff in general all stood out; always willing to help. We had one incident where housekeeping was late delivering water and milk, probably got scolded then took out that frustration on us by being rude and loud when it was finally delivered to room during a work conference call, but that was one person. Would definitely stay here again.

Great location - close to Farringdon trains with access everywhere in London - including direct train to Heathrow (30 mins) many excellent restaurants within walking distance. Room was charming and eclectic . Very Clean. Staff helpful mostly. Great views over London rooftops from room.

I have to say that Victor at the front desk and Duke with guest services were unbelievable. They went out of their way to ensure we had what we needed. I felt like we were friends by the time we left! Duke noticed we were standing in line at the front as existing guests and asked us if he could help us with anything. He ran and got us the towels and other items we needed a refresher in and without being asked, a bottle of still water as well. Victor was full of great suggestions on food and was humorous as well as really attentive in his local advice. These two made the stay!

Perfect location, especially for events at the Barbican. Very close to the Barbican itself, and Barbican station. We stayed 2 nights in a really nice ‘Club’ room at the front on 3rd floor. We overlooked the green Charterhouse Square. The hotel was stylish and had everything we needed. The cooked and buffet breakfast was perfect. Lots of choice.